Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. This policy walks through what we gather, why we need it, and how you can request changes or deletion.

Account data we collectPayment transaction recordsHow to request your dataDeletion and opt-out pathsContact channels below
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Bat Visa How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Our Privacy Team

If you want a copy of your data, need to update your mobile number or wallet details, or want to request account deletion, use any of these three channels. Email replies usually come back within two business days; live chat during support hours connects you to an agent who can open a privacy request ticket on the spot.

Email Privacy Team Send your data request or deletion notice to privacy@Bat Visa with your registered mobile number so we can verify your account and process the request within seven business days.
Live Chat Request Open live chat from your account dashboard, tell the agent you need to submit a privacy or data request, and they will create a ticket and confirm next steps with you immediately.
Account Dashboard Ticket Log in, go to the support tab, select Privacy Request from the category list, describe what data you need or what change you want, and submit; you will get an acknowledgment within one business day.
DATA PRACTICES

How We Keep Your Information Secure

Account credentials are hashed before storage so even our own systems cannot reverse your password. Wallet transaction data moves over encrypted channels between our payment gateway and bKash, Nagad, Rocket processors. We log device fingerprints and IP addresses to detect unusual login patterns and block unauthorized access attempts, and we archive those security logs for six months. Marketing preferences live in a separate profile you can turn off from your account settings without affecting your ability to deposit, play or withdraw.

Encrypted Connections

Every deposit, withdrawal and login request travels over TLS encryption so transaction details and account credentials stay unreadable to anyone monitoring network traffic between your device and our servers.

Payment Processor Sharing

We pass your mobile wallet number and transaction amount to bKash, Nagad or Rocket gateways only when you initiate a deposit or withdrawal; those processors handle the transfer under their own privacy terms.

Retention and Deletion

Transaction records are kept for regulatory compliance periods, typically three years from the date of the last activity; marketing and device data are deleted within ninety days of an account closure and deletion request.

Access and Correction

You can request a copy of your stored data or ask us to correct outdated mobile numbers, wallet details or email addresses by contacting the privacy team through any support channel listed above.

Privacy Questions We Hear Most

We collect your mobile number for OTP login, your chosen wallet account details for bKash, Nagad or Rocket transactions, your device identifier and IP address to confirm regional eligibility, and any documents you upload for withdrawal verification.

We share transaction data with payment processors to complete your deposits and withdrawals, and we may disclose account records if compelled by lawful requests in eligible regions. We do not sell your data to marketers or data brokers.

Email privacy@Bat Visa with your registered mobile number, or open a support ticket from your account dashboard and select Privacy Request; we will send your data export within seven business days of verifying your identity.

Yes. Submit a deletion request via email or live chat; we will close your account, delete marketing profiles within ninety days, and archive transaction records only as long as regulatory rules require for financial record-keeping.

Wallet account numbers are encrypted in our database, and transaction requests move over TLS-secured channels to payment gateways; we log only the last four digits in support chat transcripts to help you identify past transactions.

Log in to your account dashboard, open the settings or profile tab, find the communication preferences section, and uncheck promotional emails or SMS; this will not affect account notifications like withdrawal confirmations or security alerts.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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